What is Creativo.io

Creativo is the service provider property of ingenero Creativo, this is a design, content and web development services shop with global reach by WFGH, located in Bogotá DC, capital district of Colombia, South America.

All out contacts are listed in this, our eShop: https://creativo.io

What personal data we collect, whys and hows.

The internal workings and third party tools we use to provide this service requires that we collect some information about your connection and activities on the shop. For example:


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


We collect and archive all the communications generated through the chat, email, conventional calls and other exchanges through 3rd party comunication platforms like Google, Zoom, WhatsApp, etc.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Google Analytics GA4 via GTM. 

Who we share your data with

Other than the 3rd parties cited above and the infraestructure services. We do not share our consolidated data with other parties.

If you request a password reset, your IP address will be included in the reset email, for the account’s secutiry.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Chat, email and phone/text number cited in the footer of this page.


What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed

  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order

  • Respond to your requests, including refunds and complaints

  • Process payments and prevent fraud

  • Set up your account for our store

  • Comply with any legal obligations we have, such as calculating taxes

  • Improve our store offerings

  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Only the administrator have access to the information you provide us:

  • Order information like what was purchased, when it was purchased and where it should be sent, and

  • Customer information like your name, email address, and billing and shipping information.

Other team members might have access to some information in the future to help fulfill orders, process refunds and support you.

What we share with others

All services are done in-house we never outsource our work, so all PI of our clients remains with us.

We offer additional privacy levels in the form of Ghosting or proxy development modes.


We accept payments through PayPal and Payu. When processing payments, some of your data will be passed to PayPal or Payu, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy and Payu Privacy Policy for more details.

Industry regulatory disclosure requirements

We don’t trade, hold or retail with crypto currencies. We use crypto currencies for the receipt of payments, as monetary exchange representing the payment of services billed in FIAT.

No negociamos, almacenamos o comerciamos con criptodivisas. Utilizamos criptodivisas para la recepción de pagos, como intercambio monetario representando el pago de trabajos tarifados en FIAT.


Updated: 21 03 18

Privacy Policy 1

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